Terms and conditions

1.Scope, and how these terms sit against your order form

These terms and conditions govern your use of the DocxIntel website at docxintel.com and, where you have licensed the software, the terms on which BizfyLabs FZC LLC ("BizfyLabs", "we", "us") makes it available to you. DocxIntel is a product of BizfyLabs FZC LLC, a company registered in the United Arab Emirates and operating from Dubai.

These terms are the baseline. Where you have signed an order form, licence agreement, statement of work or data processing addendum with BizfyLabs, those executed documents govern the commercial relationship and prevail over anything on this page to the extent of any inconsistency. Nothing published here varies a signed agreement.

Order of precedence, unless your agreement says otherwise: the signed order form first, then the licence agreement and any addendum to it, then the applicable statement of work, then these terms, then any documentation referenced by them.

By using this website you accept these terms. If you do not accept them, do not use the site. If you are accepting on behalf of an organisation, you confirm you have authority to bind it.

2.Definitions

Software

The DocxIntel platform, including its container images, services, configuration, command-line and administrative tooling, and the documentation supplied with a release.

Deployment Bundle

The distributable artefact delivered to you for a release, including the Software, the model weights shipped with it, dependency manifests and the notice and licence files for every included component.

Deployment

One installed instance of the Software in one environment operated by or for you, as identified in the order form. Non-production instances are counted only where the order form says so.

Licence Term

The fixed annual period stated in the order form during which the licence is in force, together with any renewal period agreed in writing.

Customer Data

The documents you submit to a Deployment, the outputs produced from them, and any configuration, prompt, taxonomy or field schema you create. Customer Data stays in your infrastructure.

Third-Party Components

Open-source software, open-weight models and other third-party materials distributed inside the Deployment Bundle under their own licence terms.

Proof of Value

A paid, time-boxed evaluation engagement run in your environment under a statement of work, with an accuracy threshold and a conversion price agreed in writing before it starts.

Documentation

The technical documentation published at https://docs.bizfylabs.com and any release-specific documentation delivered with a Deployment Bundle.

3.Use of this website

This website is provided for information about DocxIntel. The content, layout, text, graphics, diagrams and marks on it are owned by BizfyLabs or its licensors and are protected by intellectual property law. You may read it, print it and share links to it for your own evaluation purposes.

• Do not copy, republish or redistribute substantial parts of this site as your own material, or use it to train a model for commercial redistribution.
• Do not scrape, crawl or automate access in a way that degrades the site, circumvents rate limits or ignores robots directives.
• Do not attempt to probe, scan or breach the security of the site, or to interfere with its availability.
• Do not use our name, marks or diagrams in a way that suggests endorsement, partnership or certification that does not exist.

Figures published on this website — including accuracy figures on the published benchmark set, throughput ranges and illustrative cost arithmetic — are provided for guidance. They are not a warranty and are not a substitute for the accuracy threshold and performance commitments recorded in a signed agreement.

We may change, suspend or withdraw any part of this website at any time. We aim to keep it available but do not warrant uninterrupted availability.

4.Licence grant for the Software

Subject to payment of the fees and to your compliance with these terms and your order form, BizfyLabs grants you a non-exclusive, non-transferable, non-sublicensable licence, for the Licence Term, to install and use the Software in the number of Deployments stated in the order form, for your own internal business purposes and those of your affiliates named in the order form.

• The licence is a fixed annual term licence, sized by deployment footprint. It is not metered by page, document or transaction, and reprocessing your own archive attracts no incremental licence fee.
• The licence is per Deployment. Adding a Deployment, a production site or a separate legal entity requires a written variation to the order form.
• The licence includes the right to make a reasonable number of copies of the Deployment Bundle for backup, disaster recovery and staging, provided each copy is subject to these terms.
• The licence includes the right to run the Software fully air-gapped, with no obligation to allow outbound connectivity to BizfyLabs or to anyone else.

The Software is licensed, not sold. BizfyLabs and its licensors retain all right, title and interest in the Software, the Deployment Bundle and all intellectual property in them. You retain all right, title and interest in Customer Data, and we acquire no rights in it.

5.Licence restrictions

Except to the extent that a Third-Party Component licence or applicable mandatory law expressly permits otherwise, you must not, and must not permit any third party to:

• Resell, sublicense, rent, lease, distribute or make the Software available as a service to any third party, or use it to provide a document-processing bureau service to third parties, unless a written reseller or service-provider addendum says you may.
• Reverse engineer, decompile, disassemble or otherwise attempt to derive the source code, model architecture or training data of the Software or of the model weights shipped with it.
• Extract, copy or export the model weights out of the Deployment for use in a separate system, product or model, or attempt to distil, clone or reconstruct them.
• Remove, obscure or alter any copyright notice, attribution, licence file, watermark or product identification in the Software or the Deployment Bundle.
• Exceed, circumvent or tamper with any licence key, entitlement check, deployment limit or usage boundary, or use the Software after the Licence Term has ended.
• Use the Software in breach of the acceptable use policy at docxintel.com/acceptable-use, which is incorporated into these terms.
• Publish a benchmark, comparative test or performance review of the Software without our prior written consent, which we will not withhold unreasonably where the methodology is disclosed and the results are reproducible.

You are responsible for the acts and omissions of your personnel, contractors and affiliates in relation to the Software as if they were your own.

6.Your responsibilities

Because the Software runs inside your infrastructure, a large part of the operating responsibility sits with you. This is the trade-off that makes air-gapped operation and data residency possible, and it should be understood clearly before you sign.

• Infrastructure: providing, sizing, patching and operating the compute, GPU, storage, network and orchestration platform the Software runs on, in line with the published sizing guidance.
• Security of your environment: identity and access management, network segregation, key management, endpoint protection, vulnerability management, backup and monitoring inside your own perimeter.
• Lawful use of documents: ensuring you hold the necessary rights, consents and lawful basis to process the documents and personal data you submit to a Deployment, and that the processing complies with the law that applies to you.
• Data governance: setting retention, deletion, logging and access policies for Customer Data. We hold no copy of it and cannot delete, restore or produce it on your behalf.
• Human review: designing the review workflow around low-confidence output, in line with the responsible-use expectations in the acceptable use policy.
• Administrative control: safeguarding administrative credentials, licence keys and the Deployment Bundle itself against unauthorised access or redistribution.
• Compatibility: keeping your platform within the supported version matrix in the Documentation, so that support obligations remain effective.

7.Third-party components and open-weight model terms

The Deployment Bundle contains Third-Party Components, including open-source libraries and open-weight models. Those components are licensed to you under their own terms, not under this licence, and those terms take precedence over these terms for the component concerned.

Every release ships with notice and licence files identifying each component, its version and its licence. Some open-weight model licences are permissive; others are community or use-restricted licences that impose acceptable-use conditions, attribution requirements or thresholds above which separate permission is needed. You must comply with the licence that applies to each component you receive.

The categories of licence, what each typically permits, and how to obtain the full per-model licence manifest for a specific release are explained at docxintel.com/model-licences. The authoritative text for any release is the notice file shipped inside that release, not a web page.

BizfyLabs selects components with commercial on-premise use in mind and will tell you before a release changes the licence position of a component in a way that affects your permitted use. We do not, however, grant you rights in a Third-Party Component beyond those its own licensor grants.

8.Proof of Value engagements

A Proof of Value is a paid engagement, typically 30 to 45 days, run under a statement of work and deployed in your environment on an evaluation licence limited to the engagement. It is not a free trial and it is not a production licence.

• The document mix, the fields in scope, the accuracy threshold, the measurement methodology and the conversion price are agreed in writing before the engagement begins.
• You provide the environment, the sample documents and the subject-matter reviewer needed to adjudicate ground truth. We provide the build, the tuning and the report.
• If the agreed threshold is met, the conversion price stated in the statement of work applies for the initial Licence Term.
• If the agreed threshold is not met, you keep the report and owe nothing beyond the fixed engagement fee already agreed.
• The evaluation licence expires at the end of the engagement. Unless a licence is signed, the Software must be removed from your environment in accordance with the clause on the effect of termination.

Measured results relate to the documents and fields in scope for that engagement. They are the honest basis for a decision, not a general warranty about every document you will ever process.

9.Fees, invoicing and taxes

Fees, currency, payment terms and any support or managed-service charges are set out in the order form. Licence fees are annual and are payable in advance of the period to which they relate unless the order form provides otherwise.

• Fees are non-cancellable and amounts paid are non-refundable except where these terms or your order form expressly provide for a refund.
• Invoices are payable within the period stated in the order form. Undisputed amounts left unpaid may attract interest at the rate stated in the order form or, if none is stated, at the maximum rate permitted by applicable law.
• You must raise any good-faith dispute about an invoice before its due date and pay the undisputed balance while the dispute is resolved.
• Fees are exclusive of value added tax and of any other tax, duty or levy. You are responsible for those amounts, other than tax on our own income.
• Where you are required to withhold tax from a payment, the amount payable is increased so that we receive the sum we would have received had no withholding applied, unless the order form says otherwise.
• Reasonable pre-agreed travel and subsistence expenses for on-site work are recharged at cost.

Because the licence is not metered, there is no page count to reconcile, no overage invoice and no true-up at the end of the year. A change in fees can only follow a change in deployment footprint agreed in writing, or a renewal.

10.Term, renewal and termination

The licence runs for the Licence Term stated in the order form. Renewal, and any notice period for declining renewal, is as stated in the order form. Neither party is obliged to renew, and a licence does not renew automatically unless the order form expressly says so.

• Either party may terminate for material breach if the breach is not remedied within 30 days of written notice describing it.
• Either party may terminate immediately if the other becomes insolvent, enters liquidation or administration, or ceases to carry on business.
• We may suspend a licence key or support immediately, without terminating, where an invoice is materially overdue after notice, or where continued use presents a serious security, legal or sanctions risk. We will restore it promptly once the cause is cured.
• We may terminate immediately for a serious breach of the licence restrictions or the acceptable use policy — in particular extraction or redistribution of model weights — where remedy is not realistically possible.

Termination of one order form does not terminate another unless the notice says so and the terminating party had grounds in relation to each.

11.Effect of termination

On expiry or termination of a licence, your right to use the Software ends. Within 30 days you must stop using it, remove every instance from every environment, delete or destroy all copies of the Deployment Bundle including backups and images, and confirm in writing that you have done so.

Customer Data stays with you. Because we never receive it, there is no data to export from us, no migration window to negotiate and no hostage risk. Documents, extracted fields, indexes and outputs remain in your storage, in the formats they were written in, and remain readable without the Software.

• Fees accrued up to the effective date of termination remain payable.
• Where we terminate for your material breach, fees for the remainder of the Licence Term become immediately due.
• Where you terminate for our uncured material breach, we refund fees paid for the unused remainder of the Licence Term.
• Model weights received as part of a Deployment Bundle are covered by this clause and by the applicable Third-Party Component licence, and must be deleted with the rest of the bundle.
• Clauses on confidentiality, intellectual property, fees accrued, disclaimers, limitation of liability, indemnities, export control and governing law survive termination.

12.Warranties and disclaimers

We warrant that we have the right to grant this licence, that the Software will perform materially in accordance with the Documentation during the Licence Term, and that we will provide services with reasonable skill and care using suitably qualified personnel. If the Software does not meet that warranty, our obligation is to correct or replace it or, if we cannot do so within a reasonable time, to refund the fees for the affected period.

Beyond that, and to the fullest extent permitted by law, the Software and the website are provided without further warranty of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, non-infringement and uninterrupted or error-free operation.

• Document intelligence is probabilistic. We do not warrant that extraction, classification or generated answers will be complete or correct for every document, and outputs must be reviewed in line with the confidence scores the Software provides.
• Accuracy figures published on this website relate to a defined benchmark set and methodology. Only an accuracy threshold recorded in a signed agreement is contractual.
• We do not warrant results for document types, scripts, quality levels or volumes outside those tested and recorded in writing for your deployment.
• We are not responsible for defects caused by your infrastructure, by unsupported platform versions, by modifications you make to the Software, or by data you supply.
• We make no representation that your use of the Software satisfies any specific regulatory obligation. The architecture is designed to support your compliance work; the compliance decision remains yours.
• We do not claim any certification or attestation we do not hold, and you should not treat marketing material as evidence of one.

13.Limitation of liability

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited.

Subject to that, neither party is liable to the other for loss of profit, loss of revenue, loss of anticipated savings, loss of business or goodwill, loss or corruption of data, or any indirect or consequential loss, in each case however arising.

Subject to the two paragraphs above, each party's total aggregate liability arising out of or in connection with the agreement, whether in contract, tort including negligence, or otherwise, is limited to the total fees paid or payable by you under the affected order form in the 12 months immediately preceding the event giving rise to the claim.

• The cap does not apply to your obligation to pay fees that are properly due.
• The cap does not apply to a breach by you of the licence restrictions, of the acceptable use policy, or of a Third-Party Component licence.
• The cap does not apply to either party's indemnity obligations under these terms, except where the order form states a separate cap for them.
• Each party must take reasonable steps to mitigate its loss. Neither party is liable for loss it could reasonably have avoided.
• A claim must be brought within the limitation period that applies under the governing law, and in any event within 12 months of the claiming party becoming aware of the facts giving rise to it, where that shorter period is lawful.

Because the Software runs in your environment and produces output you control, you accept that you are best placed to detect and correct an error before it causes loss, and that the allocation of risk in this clause reflects that.

14.Indemnities

We will defend you against a third-party claim that the Software, as delivered by us and used in accordance with these terms and the Documentation, infringes that third party's intellectual property rights, and will pay damages finally awarded or agreed in settlement. This includes claims relating to the model weights we distribute, to the extent of the rights our licensors grant us.

• Our indemnity does not cover a claim arising from your modification of the Software, from combining it with materials we did not supply, from use outside the Documentation or the licence, or from your continued use after we have provided a non-infringing alternative.
• If a claim is made or is likely, we may at our option procure the right for you to continue, modify or replace the affected component, or terminate the affected licence and refund fees for the unused remainder of the Licence Term.

You will indemnify us against claims, losses and reasonable costs arising from your use of the Software in breach of these terms or the acceptable use policy, from the documents and data you process, including any lack of rights or lawful basis to process them, from your breach of a Third-Party Component licence, and from your breach of export control or sanctions law.

Each indemnity is conditional on the indemnified party notifying the other promptly, giving it control of the defence and settlement, and providing reasonable cooperation at the indemnifying party's cost.

15.Confidentiality

Each party will keep the other's confidential information confidential, use it only for the purposes of the agreement, protect it with at least the care it applies to its own confidential information, and disclose it only to personnel and advisers who need it and are bound by equivalent obligations.

• Our confidential information includes the Software, the Deployment Bundle, non-public architecture and benchmark methodology, pricing and the terms of your order form.
• Your confidential information includes your infrastructure details, security review responses, document samples shared for scoping, and the results of a Proof of Value.
• The obligation does not apply to information that is public through no breach, was already lawfully known, is independently developed, or is received from a third party without restriction.
• Disclosure required by law, a court or a regulator is permitted, with notice to the other party where notice is lawful and practicable.
• The obligation continues for five years after termination, and indefinitely for trade secrets and for model weights and related materials.

16.Export control and sanctions

The Software and the model weights in the Deployment Bundle may be subject to export control and sanctions laws, including those of the United Arab Emirates and of other jurisdictions that apply to the components we distribute.

• You confirm that you are not, and are not owned or controlled by, a person subject to applicable sanctions, and that you will not make the Software available to such a person.
• You will not export, re-export, transfer or make the Software or the model weights available to a restricted destination, entity or individual, or for a prohibited end use.
• You will not use the Software for any purpose connected with weapons of mass destruction, or for any other end use prohibited by applicable export control law.
• Each party will obtain any licence or authorisation it needs for its own activities, and will cooperate in providing information reasonably required for the other to comply.

We may suspend delivery, support or a licence key where we reasonably believe continued performance would breach export control or sanctions law. Suspension on that ground is not a breach by us.

17.Force majeure

Neither party is liable for failure or delay in performing its obligations, other than an obligation to pay money, caused by an event beyond its reasonable control — including natural disaster, war, civil unrest, act of terrorism, epidemic, government action, sanctions, failure of a public network or utility, or a large-scale failure of a third-party platform on which performance depends.

The affected party must notify the other promptly, take reasonable steps to mitigate and resume performance as soon as it can. If the event continues for more than 60 consecutive days, either party may terminate the affected order form on written notice, and fees for any period not delivered are refunded.

18.Assignment and subcontracting

You may not assign, novate or otherwise transfer the agreement or any licence under it, in whole or in part, without our prior written consent. A change of control that transfers the benefit of the licence to another organisation is treated as an assignment.

We may assign or novate the agreement to an affiliate or to a successor in connection with a merger, reorganisation or sale of the business or assets to which the agreement relates, provided the transferee assumes our obligations. We may subcontract parts of our obligations but remain responsible for performance.

19.Notices

Formal notices to BizfyLabs FZC LLC must be given in writing to the notice address and contacts recorded in your order form. Where you do not yet have an order form, use the contact page at https://bizfylabs.com/contact-us and we will route your notice to the right team and confirm the correct address for formal service.

Notices to you are given to the contacts recorded in your order form. A notice is treated as received when delivered by hand, on acknowledged delivery by courier, or on confirmed transmission by email to a nominated notice contact, in each case subject to anything different in your order form.

Operational communications — release notes, model updates, security advisories and support correspondence — are sent to your nominated technical contacts and are not formal notices.

20.General

• Entire agreement: your order form, the licence agreement, any addendum and these terms are the entire agreement between us on their subject matter and replace any prior proposal or representation, other than for fraud.
• No waiver: failure or delay in enforcing a right is not a waiver of it, and a single or partial exercise does not prevent further exercise.
• Severability: if a provision is held unenforceable, it is modified to the minimum extent needed to make it enforceable, and the rest of the agreement continues in force.
• No partnership: nothing creates a partnership, joint venture, employment or agency relationship between the parties.
• Third parties: no one other than the parties and their permitted successors has any right to enforce the agreement.
• Publicity: neither party may use the other's name or marks in a public announcement without prior written consent.
• Variation: a variation is only effective if it is in writing and signed by an authorised representative of each party.

21.Governing law and jurisdiction

These terms, and any dispute or claim arising out of or in connection with them or their subject matter or formation, including non-contractual disputes, are governed by the laws of the United Arab Emirates.

The courts of Dubai have exclusive jurisdiction to settle any such dispute or claim, and each party submits to that jurisdiction. Nothing prevents either party from seeking urgent injunctive or interim relief from any court of competent jurisdiction to protect its confidential information or intellectual property.

Before starting proceedings, each party will use reasonable efforts to escalate the dispute to a senior representative and to resolve it in good faith within 30 days. Your order form may substitute a different dispute resolution mechanism, including arbitration, in which case that mechanism applies.

22.Changes to these terms

We may update these terms to reflect changes in the product, the components we distribute or the applicable law. The date at the top of the page always shows the current version. Continued use of the website after an update means you accept the updated terms.

A website update does not change a signed agreement. Where a change would affect your rights or obligations under a licence already in force, it takes effect only on renewal or through a written variation agreed under the notice provisions of that agreement.